Delivery & Returns Information
At Fire and Wolf Interiors, we take the utmost care in delivering your one-of-a-kind, delicate, and pre-loved items safely and securely. We aim to dispatch orders quickly, using trusted carriers to ensure your purchases arrive in excellent condition.
1. Dispatch and Shipping Methods
1.1 Dispatch Time: Orders are typically dispatched within 2 working days from the time of purchase.
1.2 Shipping Services:
Royal Mail Tracked 48: For smaller parcels and standard items, we use Royal Mail’s Tracked 48 service, ensuring secure, traceable delivery. This service typically takes 2-3 working days for delivery from dispatch.
Parcel Force Courier: For larger furniture items, we utilize Parcel Force courier service, which specializes in handling larger and more delicate goods with care.
Pallet Delivery: For extra-large and heavy furniture items, we may arrange delivery via a trusted pallet delivery service. This method ensures the safe transport of particularly fragile or oversized items that require special handling.
1.3 Faster Delivery Options: If you need expedited shipping, please contact us directly at [Insert Contact Email/Phone Number] before placing your order. We will do our best to accommodate your request, although additional charges may apply based on the shipping method required.
2. Delivery Timeline
2.1 Standard Delivery: Standard delivery within the UK typically takes 2-3 working days after dispatch.
2.2 Extended Delivery: In cases where delivery may be delayed due to the nature of the item (such as oversized or heavy furniture requiring special handling), please allow up to 10 working days for delivery. If your item has not arrived within this period, please contact us at [Insert Contact Email/Phone Number] for assistance.
3. Receiving Your Order
3.1 Inspection on Delivery: Please inspect your order upon delivery. We recommend checking the packaging and contents for any visible damage before signing for the item, especially for larger, fragile, or high-value items.
3.2 Damage or Breakage: If your item arrives damaged or broken, please notify us within 48 hours of delivery. Contact us at brad@firandwolf.co.uk or call 07581 462 380 and provide:
Photos of the damage to both the item and the packaging
A description of the issue
Your order number
We will work with you to resolve the issue as quickly as possible, including offering replacement or repair options where available.
3.3 Incorrect Item: If you receive an item different from what you ordered, please contact us within 48 hours of delivery with your order details, and we will arrange a replacement or the correct item delivery as soon as possible.
4. Delivery Costs
4.1 Shipping Fees: Shipping fees are calculated based on the size, weight, and delivery location of the item. Any applicable shipping charges will be clearly stated at checkout.
4.2 Additional Charges: For pallet deliveries or expedited shipping requests, additional charges may apply. You will be informed of any extra costs before we finalise the order.
5. Special Delivery Instructions
If you have specific delivery instructions (such as limited access areas, specific delivery times, or additional handling requirements), please let us know when placing your order. Additional charges may apply for customised delivery needs, and we will notify you of any applicable costs before shipping.
Returns Policy
At Fire and Wolf Interiors, we want you to be completely satisfied with your purchase. If you need to return an item, please review our Returns Policy below to understand your rights and responsibilities.
1. Eligibility for Returns
1.1 Standard Returns: If you change your mind, you may return your item within 14 days of receiving the order, provided it meets the conditions below:
The item must be unused, in the same condition as received, and in its original packaging.
All tags and labels must remain attached.
1.2 Non-Returnable Items: Certain items are non-returnable, including:
Custom-made or bespoke items.
Items that have been altered from their original condition.
2. How to Initiate a Return
To start a return, please contact us at brad@fireandwolf.co.uk with your order number and reason for return. Our team will guide you through the process, including providing any necessary return authorisation.
3. Returning Items
3.1 Return Address: Please send all return items to the following address:
Fire and Wolf Interiors
Harvey Road
Burnt Mills Industrial Estate
Basildon, Essex
SS13 1YY
3.2 Return Shipping Costs: You are responsible for return shipping costs unless the item is faulty, damaged upon arrival, or incorrect. We recommend using a trackable shipping service and purchasing shipping insurance for valuable items, as we cannot guarantee receipt of your returned item.
3.3 Condition of Returns: Please ensure all returned items are securely packaged to avoid damage in transit. Items that arrive damaged due to inadequate packaging may not qualify for a full refund.
4. Refunds and Replacements
4.1 Processing Refunds: Once we receive and inspect your returned item, we will process your refund within 5 days to the original payment method. You will receive a confirmation email once the refund is issued.
4.2 Damaged or Faulty Items: If your item arrives damaged or is faulty, please contact us within 48 hours of delivery at brad@fireandwolf.co.uk with photos and a description of the issue. We will arrange a replacement or full refund based on the circumstances.
4.3 Incorrect Items: If you receive an incorrect item, please notify us within 48 hours of delivery. We will cover the cost of returning the incorrect item and will dispatch the correct item as quickly as possible.
5. Additional Information
For questions about your return, contact us at brad@fireandwolf.co.uk or 07581 462 380 We aim to make returns as smooth and efficient as possible.