Privacy policy.
Effective: 1st November 2024
Privacy Policy for Fire and Wolf Interiors
Welcome to the Fire and Wolf Interiors website. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data in accordance with the UK General Data Protection Regulation (GDPR) and other applicable laws. We are committed to safeguarding your privacy and ensuring that your personal information is protected.
1. Who We Are
Fire and Wolf Interiors ("we," "us," or "our") operates this website. We specialize in vintage and sustainable home interiors and decor, bringing timeless pieces to our customers. For data protection purposes, we are the data controller of your personal information.
2. Information We Collect
We may collect and process the following types of personal information:
Personal Details: Name, email address, postal address, and phone number.
Financial Information: Payment information, such as credit card details, is processed securely by our third-party payment processor and is not stored on our servers.
Account Information: If you create an account with us, we may collect your username, password, and order history.
Device and Usage Information: Information about how you access our website, including IP address, browser type, device type, operating system, and usage data.
Marketing Preferences: Information about your preferences in receiving marketing materials from us and your communication preferences.
Purchase and Transaction Data: Records of products you’ve purchased and other transactional information.
3. How We Use Your Information
We use the personal data we collect for the following purposes:
Order Processing: To process and fulfill your orders, including delivery, returns, and exchanges.
Customer Service: To respond to your inquiries, requests, and provide customer support.
Account Management: To manage your account and provide you with a seamless shopping experience.
Marketing: To send promotional communications if you have opted in to receive them. You may opt-out at any time.
Website Improvement: To analyze usage and improve our website, products, and services.
Legal Compliance: To comply with legal obligations, such as maintaining records for tax and audit purposes.
4. Lawful Basis for Processing Your Data
We rely on the following legal bases for processing your personal information under UK data protection law:
Contractual Necessity: To process orders and provide services you have requested.
Legitimate Interests: For our business interests, such as improving our website and services, fraud prevention, and ensuring network security.
Consent: For sending marketing communications, if you have given your explicit consent.
Legal Obligation: To comply with applicable laws and regulations.
5. Sharing Your Information
We do not sell your personal information to third parties. We may, however, share your information with:
Service Providers: Third-party providers that help us operate our website and process payments.
Legal Obligations: Where required by law, such as with government authorities and law enforcement.
Business Transfers: If we merge with or are acquired by another company, your information may be transferred to the new owners.
6. Security of Your Information
We take appropriate security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. While we strive to use industry-standard security practices, no transmission method over the Internet is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy, or as required by law. When we no longer need to retain your information, we will securely delete or anonymize it.
8. Your Rights Under the UK GDPR
Under the UK GDPR, you have certain rights regarding your personal data, including:
Access: The right to request a copy of your personal data that we hold.
Rectification: The right to correct any inaccuracies in your personal data.
Erasure: The right to request deletion of your personal data under certain circumstances.
Restriction: The right to restrict processing of your personal data in specific situations.
Data Portability: The right to obtain and reuse your personal data across different services.
Objection: The right to object to our processing of your personal data based on legitimate interests.
Withdraw Consent: The right to withdraw your consent for marketing communications at any time.
To exercise any of these rights, please contact us at [Insert Contact Email Address].
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience and analyze usage patterns. For more details, please refer to our Cookie Policy [link to cookie policy if applicable].
10. Third-Party Links
Our website may contain links to other sites. Please be aware that we are not responsible for the privacy practices of other websites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with the "Effective Date."
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Fire and Wolf Interiors
Brad Green
07581 462 380
2 Wraysbury Drive, Basildon, Essex, SS154HY