Terms of service.

Fire and Wolf Interiors

Last Updated: 1st November 2024

Please read these Terms and Conditions carefully before placing an order with Fire and Wolf Interiors. These Terms of Sale govern the contractual relationship between Fire and Wolf Interiors ("we," "us," or "our") and the Customer ("you" or "your") for purchases made on our website.

1. Introduction to These Terms

1.1 These Terms and Conditions of Sale ("Terms of Sale") outline the conditions that apply when you purchase goods ("Goods") from Fire and Wolf Interiors. By placing an order, you agree to these Terms of Sale.

1.2 Please read these Terms carefully as they explain how we will provide Goods, your rights and obligations, and how you can cancel or return Goods.

1.3 Capitalized terms used within these Terms of Sale shall have the meanings given to them in these Terms.

1.4 These Terms apply to all customers; however, your rights may differ depending on whether you are a consumer (purchasing for personal use) or a business (purchasing for commercial purposes).

2. Contact Information

2.1 Fire and Wolf Interiors is based in the UK and specializes in vintage and sustainable home decor. For any inquiries, please contact us at:

Fire and Wolf Interiors
Address - 2 Wraysbury Drive, Basildon, Essex, SS154HY
Email - brad@fireandwolf.co.uk
Phone Number - 07581 462 380

2.2 References to "writing" or "written" in these terms include email communication.

3. Placing an Order

3.1 Order Process: When you place an order for Goods, you are making an offer to purchase those Goods under these Terms. We will confirm acceptance of your order in a confirmation email, at which point a contract will be formed between you and us.

3.2 Acceptance of Order: If we cannot accept your order, we will notify you and provide a full refund. Reasons for non-acceptance may include but are not limited to unavailability of stock, errors in pricing, or other unforeseen issues.

3.3 Order Number: An order number will be assigned to each confirmed order. Please reference this number when contacting us about your order.

4. Providing the Goods

4.1 Delivery Costs and Timelines: Delivery timelines and charges will be displayed at checkout and confirmed in your order confirmation email. Shipping costs are calculated based on the size, weight, and delivery destination.

4.2 Delivery Options: You may choose between delivery or, where offered, collection. For collection, you are responsible for any transportation costs and applicable taxes.

4.3 Special Delivery Requests: Additional delivery requirements may incur extra charges, determined before delivery. You must notify us of any special delivery instructions prior to dispatch.

4.4 Delivery Issues: If you are not available at the delivery address provided, we will leave instructions for rearranging delivery or collection. If delivery is not rearranged within a reasonable timeframe, additional storage or re-delivery costs may apply.

4.5 Risk and Ownership: Risk of damage or loss passes to you upon delivery. You will own the Goods once payment is received in full.

5. Returns and Cancellations

5.1 Right to Cancel: As a consumer, you have the right to cancel an order within 14 days from receiving the Goods, under the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013.

5.2 Cancellation Process: To cancel your order, please contact us at [Insert Contact Email]. You must return the Goods in original condition at your expense. A refund will be processed within 14 days after receiving the returned items.

5.3 Exemptions: The right to cancel does not apply to bespoke or personalized items unless defective. Any Goods altered from their original condition may be non-refundable.

6. Your Rights for Faulty Goods

6.1 Inspection on Delivery: Please inspect all Goods upon delivery. Notify us of any defects or damage within 48 hours by contacting [Insert Contact Email] and providing photos of the issue.

6.2 Remedies for Faulty Goods: If your Goods are defective, we will offer repair, replacement, or refund, where applicable, in line with your consumer rights.

7. Pricing and Payment

7.1 Prices: All prices are listed in GBP and include VAT where applicable. Shipping costs are additional and will be confirmed at checkout.

7.2 Payment: Payment is required at the time of order. We accept major credit and debit cards and other payment methods as indicated on our website.

7.3 Pricing Errors: If an error in pricing is identified, we will contact you for instructions or cancel your order. We are not obliged to honor incorrect pricing.

8. Limitation of Liability

8.1 Limits on Liability: Fire and Wolf Interiors is not liable for any indirect, incidental, or consequential losses resulting from the purchase or use of our Goods.

8.2 Consumer Rights: Nothing in these Terms of Sale limits your statutory rights as a consumer under UK law, including rights under the Consumer Rights Act 2015.

9. Business Customer Terms

9.1 Additional Terms for Businesses: If you are purchasing Goods for commercial use, these Terms constitute the entire agreement between us. We will not be liable for indirect or consequential damages in business transactions.

10. Data Protection

10.1 Use of Personal Data: Your personal data will be processed in accordance with our Privacy Policy, which can be found [Insert Privacy Policy URL].

11. Events Outside Our Control

11.1 We are not responsible for delays or failure to fulfill obligations due to events outside our control, such as strikes, natural disasters, or unforeseen disruptions. We will notify you promptly in such cases.

12. Governing Law

12.1 These Terms are governed by the laws of England and Wales. Disputes related to these Terms shall be subject to the exclusive jurisdiction of the English courts.

Contact Us For any questions regarding these Terms of Sale, please reach out to: